CANCELLATIONS, EXCHANGES AND CONDITIONS

1. CANCELLATION

We are a family owned and operated business.

Orders whose payment has not been made successfully will be canceled after 24 hours from the time of completion of the order.

To cancel your order, you can contact Customer Support or send an email to cannabiscarelisbon@gmail.com and communicate your intention, indicating the order number and reason.

Order cancellation is only possible during the order preparation process and before shipping and can be requested by the customer if there are changes to the conditions referred to in the online ordering process. In the event that the purchase price has already been paid, the amount will be refunded to the customer using the same payment method.

We are a family owned and operated business.

2. EXCHANGE OR RETURN

If for some reason the order does not meet your expectations, you can return the order. In this case, you will have 15 days, counting from the date of receipt of the order, to send us your products for return.

Any return / exchange of articles must respect the following condition:
Restitution of articles in good condition (in sales conditions), with original inviolate packaging, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the articles have evident marks of use, we will not be able to accept the exchange or the return or credit of the value.

The purchase receipt (s) / receipt (s) must accompany the product (s).

If you prefer you can contact our Customer Support via email cannabiscareportugal@gmail.com to communicate the intention of exchange or return, indicating the order number or invoice number, products to return and reason. After this contact, you will be given the instructions to proceed with the exchange or return. In no case send items without prior contact as they will not be considered for exchange / return.

After contacting our Customer Support and having been given the return / exchange coordinates, you must send us the item properly packed and in the conditions mentioned above, to our address:

Cannabis Care Portugal
Rua da Bica Duarte Belo 57A

1200-055 Lisbon

Returns of the following products are not accepted : Food (including chocolates, gums, drinks, etc.), promotional items.

We are a family owned and operated business.

Important informations:

If you choose to exchange the product, we inform you that:
Shipping costs to our address are borne by the customer. The exchange will only be carried out after checking the condition of the product and fulfilling the conditions described above.

If you choose to return or credit the amount, we inform you that:
Refunds or credits (for purchases in the online store) will be made at the order value (with the exception of shipping costs). The return will only be made after checking the condition of the product and fulfilling the conditions described above.

We are a family owned and operated business.

What to do if you receive damaged packaging or items?

In the event that the shipping package is damaged, you should check its contents at the time of delivery and immediately submit the claim to the carrier, then contact our Customer Support.

You should also contact our Customer Support if you have received a package in good condition, but with damaged items inside.