We are a family owned and operated business.


Melissa & Rafaela, Lda, headquartered at Rua António Ferreira, nr 23, NIPC 515545619 is the legitimate owner of the official website of the CANNABIS CARE PORTUGAL brand and whose domain can be found at http://www.cannabiscareportugal.com

We are a family owned and operated business.


For additional information, you can contact “LOJA CANNABIS CARE PORTUGAL” via email cannabiscarelisbon@gmail.com

We are a family owned and operated business.


3.1. The present General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the online store of the CANNABIS CARE PORTUGAL STORE, between the “Client” as a buyer and the “CANNABIS CARE PORTUGAL Store” as a seller and apply to all visitors to the website www.cannabiscareportugal.com, as well as to any commercial transaction carried out through this online store.

3.2. Navigation on the website, as well as the purchase of any product at www.cannabiscareportugal.com, implies acceptance of the present general conditions of use and contracting.

3.3. “Customer” or “User (a)” or “Buyer (a)” means any person who acts / buys products in the online store LOJA CANNABIS CARE PORTUGAL.

3.4. “CANNABIS CARE PORTUGAL” reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, being that any changes will always be published on www.cannabiscareportugal.com

3.5. "LOJA DA CANNABIS CARE PORTUGAL" reserves the right not to process any order received from users who do not comply with the general conditions of sale of the "Seller" (LOJA DA CANNABIS CARE PORTUGAL).

3.6. The “Customer” must provide “LOJA DA CANNABIS CARE PORTUGAL”, as a buyer, with an email or postal address, or the data relating to another form of contact, which are correct and complete and accept that the SHOP OF CANNABIS CARE PORTUGAL can contact you using this data, if deemed appropriate.


4.1. The website www.cannabiscareportugal.com is intended for private use only so that the reproduction, transfer, distribution or storage of the contents of the online store LOJA DA CANNABIS CARE PORTUGAL, without prior written authorization, is prohibited for any purpose other than use strictly personal.

4.2. It is strictly forbidden to insert links from our website for commercial purposes or without prior authorization from “LOJA DA CANNABIS CARE PORTUGAL”, as well as the use of the www.cannabiscareportugal.com domain for abusive purposes, without prior authorization, being liable to appeal to the competent legal means by the “LOJA DA CANNABIS CARE PORTUGAL”.

4.3. In the event of finding, on other websites, links that allow you to access www.cannabiscareportugal.com or references to the online store LOJA DA CANNABIS CARE PORTUGAL we inform you that the “CANNABIS CARE PORTUGAL Store” has no responsibility for the links or pages, nor about the contents inscribed on them.

4.4. The CANNABIS CARE PORTUGAL Store is strongly committed so that the information presented on www.cannabiscareportugal.com is free of spelling errors and whenever these occur, we will proceed with the respective correction as soon as possible.

4.5. All contractual information is written in Portuguese, as well as information on articles, communications by e-mail and formalization of the sale.

We are a family owned and operated business.


5.1. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.

5.2. The photographs presented on the website are for illustrative purposes only. For further clarification on the products sold, we recommend consulting carefully the information provided and / or consulting the website of the brand / supplier.

5.3. Prices and product characteristics are subject to change without notice.

5.4. The validation of the purchase order or order assumes that the “Buyer” is aware of and accepts the General Conditions and Terms of Sale of the website www.cannabiscareportugal.com

5.5. All data recorded by the “LOJA DA CANNABIS CARE PORTUGAL” are evidence of the set of transactions carried out between the “Loja da CANNABIS CARE PORTUGAL” and the “Client”, being the responsibility of “LOJA DA CANNABIS CARE PORTUGAL” to file the electronic document in the contract is formalized, obliging itself to keep it accessible.

We are a family owned and operated business.


6.1. Any visitor to the website undertakes to comply with and respect these general conditions, in particular by observing the following obligations:

6.1.1. It is forbidden to introduce, store or disseminate through the LOJA DA CANNABIS CARE PORTUGAL defamatory, obscene, insulting, xenophobic and / or any other content that violate the general principles of law and public order;

6.1.2. Save, and do not disclose, your password to enter the website in order to prevent third parties from accessing your account and personal data;

6.1.3. Do not use false identities;

6.1.4. Grant your personal data and correct addresses so that the “CANNABIS CARE PORTUGAL Store” can process orders properly;

6.2. The "Client" is solely responsible for the accuracy of the personal data communicated to "LOJA DA CANNABIS CARE PORTUGAL" and undertakes to insert and immediately inform any changes via email cannabiscarelisbon@gmail.com

6.3. “LOJA DA CANNABIS CARE PORTUGAL” disclaims any responsibility for any delay or impossibility of processing the order resulting from error or insufficiency of the data communicated by the “Customer”.

We are a family owned and operated business.


7.1. To place an order on www.cannabiscareportugal.com, the “User” must have a valid and frequently used email account. Customer registration is not required to make purchases, To buy. just insert in the virtual shopping cart all the products you want to purchase, following all the steps of the purchase for it to be successfully completed. The registration process can also be done during the purchase process, and will be requested if applicable.

7.2. Place an order at www.cannabiscareportugal.com:
Browse the pages of the online store LOJA DA CANNABIS CARE PORTUGAL and find the products you want to purchase;
Add your favorite products to the Shopping Cart using the "Add" or "Add to Cart" button;
When you understand that you have already chosen all the products you want to purchase, complete the purchase by clicking on “Checkout” in the shopping cart;
Then fill in your personal details in a very simple form (pay close attention to filling in the address and TIN, if applicable);
Then, select the shipping and payment method;
Review your order;
Proceed to the payment confirming the order;
Finally, you will receive an order confirmation via email;
At the end of the purchase process, your order is confirmed.

7.3. As soon as you finish your purchase, you will receive an automatic email confirming the transaction with your order summary. We suggest that you download this copy for future reference. This summary will also be available on your account page. If the data is not correct, you should immediately request a change, or even, the cancellation of the purchase made.

7.4. In case of non-confirmation of payment or non-compliance with these General Conditions and Terms of Sale, “LOJA DA CANNABIS CARE PORTUGAL” reserves the right not to accept your order, or to cancel it in whole or in part, even after automatic confirmation.

We are a family owned and operated business.


8.1. The “LOJA DA LOJA DA CANNABIS CARE PORTUGAL” only processes an order placed by a customer after confirmation of the respective payment, so the “LOJA DA LOJA DA CANNABIS CARE PORTUGAL” cannot guarantee the availability of the items until the beginning of said processing.

8.2. During the order fulfillment process, you will be informed of the estimated date for shipping or making available (in the case of picking up your order at CANNABIS CARE PORTUGAL) the products. The estimated shipping time may vary depending on the destination of your order.

8.3. The "SHOP OF CANNABIS CARE PORTUGAL" only dispatches orders on weekdays. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.

8.4. The satisfaction of all orders placed on the website is subject to product availability. CANNABIS CARE PORTUGAL SHOP tries to ensure that all items offered for sale on the website are in stock. However, “LOJA DA CANNABIS CARE PORTUGAL” reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In case of product unavailability and / or out of stock, the “LOJA DA CANNABIS CARE PORTUGAL” will immediately inform the “Client” of the partial or total cancellation of his order, and the buyer is entitled to refund of the respective applicable amount or credit of that amount for purchases on the website, depending on your preference.

We are a family owned and operated business.


9.1. Orders submitted on www.cannabiscareportugal.com for delivery by mail or courier will only be considered confirmed and processed after good collection. In the case of choosing to pick up the products at the physical store or home delivery, the charge is also made before the pickup.

9.2. If the products ordered at www.cannabiscareportugal.com are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when the “LOJA DA CANNABIS CARE PORTUGAL” receives your order, the “LOJA DA CANNABIS CARE PORTUGAL ”will immediately inform“ User ”about their unavailability.

9.3. If an order has been placed, and respective payment, for products that, in the meantime, were unavailable, the “LOJA DA CANNABIS CARE PORTUGAL” will refund (refund) or credit the account of the money paid for the unavailable items.

9.4. "LOJA DA LOJA DA CANNABIS CARE PORTUGAL" reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by “LOJA DA CANNABIS CARE PORTUGAL”, namely in the following situations:
The information on the invoice is not correct or verifiable;
The order is signaled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud;
When the payment of the order is not received within a period of 2 working days following the submission of your order;
When it is not possible to deliver the order to the address provided by (the) “User (a)”;
If you consider that the “Buyer (a)” did not have the capacity to perform that act.
If it appears that there was an error in the presentation of the price of the product (s);

We are a family owned and operated business.


10.1. The available forms of payment will be presented at www.cannabiscareportugal.com. We do not accept any payment method other than those mentioned.

10.2. The total amount indicated on the order form comprises the purchase price of the products (including VAT if applicable) and the applicable shipping / shipping costs.

10.3. We urge you not to attempt to make payment by any other means not specified on the website. If you try, the “LOJA DA CANNABIS CARE PORTUGAL” cannot be held responsible for the loss of the monetary value paid, or any other damages that may result from it.

We are a family owned and operated business.


11.1. The online store LOJA DA CANNABIS CARE PORTUGAL uses the latest and most robust security technologies available for data encryption. All the information you provide will be encrypted, from the initial moment of your transaction, until the moment when the order is processed, and will not be saved on any public server.

11.2. Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the “User” does not take the necessary precautions and does not assume the proper conduct of payment. responsibility.

11.3. The “LOJA DA CANNABIS CARE PORTUGAL” cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for virus communications or transmissions.

We are a family owned and operated business.


12.1. “LOJA DA CANNABIS CARE PORTUGAL” owns all products on the website until you have received full payment for the order.


13.1. The prices of products displayed on the website www.cannabiscareportugal.com contain / include Value Added Tax (VAT).

13.2. The total price specified at the end of the purchase process includes taxes and shipping / delivery costs. Prices are quoted at the time of order confirmation, which you can print or download for future reference. The "Customer" must pay only the exact amount specified in the order confirmation.

13.3. Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country and location where your order will be delivered and, eventually, on the total purchase price.

13.4. Prices are all broken down in Euros and any change in the country and place of delivery of the order may have an influence on prices, due to transport costs.

We are a family owned and operated business.


14.1. CANNABIS CARE PORTUGAL SHOP will only sell quality articles on www.cannabiscareportugal.com and will never sell second-hand products, which are defective or of a lower quality than the standards in the market.

14.2. The products available at www.cannabiscareportugal.com may not correspond exactly to the final product with regard to the displayed image and colors, especially due to the internet browser and monitor used.

We are a family owned and operated business.


15.1. Products ordered from the online store will be shipped and delivered on weekdays, Monday through Friday.

15.2. We can only guarantee the good delivery of an order if the shipping address of the products is well indicated by the “User (a)”.

15.3. A delivery is considered to have been made or a product is considered to have been delivered with the signature of the delivery receipt at the agreed address. This procedure is not necessary if the order is collected at the physical store.

We are a family owned and operated business.


16.1. The shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will only pay the shipping costs once.

16.2. Shipping costs to mainland Portugal will have a base cost per order of 5 Euros (up to 2Kg). When the order is 40 Euros or more, postage is free.

16.5. In the archipelagos of Madeira and the Azores and other countries, deliveries will be budgeted (automatically) according to the total volume of products purchased.

16.6. In the case of delivery to the physical store, no additional fee will be added to the price of the product.

16.7. The “Buyer” shall inspect the packaging and products received in order to ascertain any damage. If you find that the products are damaged, you should contact the CANNABIS CARE PORTUGAL Store within a maximum period of 24 hours by e-mail (cannabiscarelisbon@gmail.com).

We are a family owned and operated business.


17.1. After your order is registered, the respective payment is confirmed and all the items in your order are available, “LOJA DA CANNABIS CARE PORTUGAL” commits itself to proceed with the shipment observing the following delivery times:
a) In mainland Portugal, within an average period of 2 to 3 working days.
b) In the Archipelagos of Madeira and the Azores, within an average period of 8 working days.
c) In the European Union (except Portugal), within an average period of 3 to 5 working days.
d) In all countries outside the European Union, we will deliver the order within an indicative period of 8 working days.

17.2. In the event that the order collection is made at CANNABIS CARE PORTUGAL, the order will be available shortly after purchase.

17.3. Any delay in the shipment of items, given the estimated dates presented, does not give the customer any right to compensation.

We are a family owned and operated business.


18.1. If for some reason the order does not meet your expectations, you can return the order. In this case, you will have 15 days, counting from the date of receipt of the order, to send us your products for return.

18.2. Any return / exchange of articles must respect the following conditions:
a) Restitution of articles in good condition (in sales conditions), with original tamper-proof packaging, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the articles have evident marks of use, we will not be able to accept the exchange or the return or credit of the value.
b) The purchase receipt (s) / receipt (s) must accompany the product (s).
c) You should contact our Customer Support via email cannabiscareportugal@gmail.com, communicating the intention to exchange or return, indicating the order number or invoice number, products to return and reason. After this contact, you will be given the instructions to proceed with the exchange or return. In no case send items without prior contact as they will not be considered for exchange / return.
After contacting our Customer Support and having been given the return / exchange coordinates, you must send us the item properly packed and in the conditions mentioned above, to our address:

Cannabis Care Portugal

Rua da Bica Duarte Belo, 57A

1200-055 Lisbon

d) Returns of promotional products are not accepted.

18.3. If the "Customer" chooses to exchange the product, shipping costs to our address are borne by the customer.

18.4. If you choose to return or credit the amount, refunds or credits (for purchases in the online store) will be made for the total amount of the order (products plus shipping costs). In the case of reimbursement, the cost of processing the same will be deducted, using the method intended by the customer. If the reason that led to the return is not the responsibility of our service - in these cases shipping costs will be deducted from the refund amount. The return will only be made after checking the condition of the product and fulfilling the conditions described above.

We are a family owned and operated business.


19.1. Before shipping, the “Buyer” may cancel the order of products. If the “User (a)” places an order and wants to cancel it, he / she must, at first, check the status of the order through the menu “My account”, located in the upper right corner of the main page of www.cannabiscareportugal. with subsequently clicking on “Order history”, and if and the status of the respective order mentions “Pending” or “In process”, then there is a possibility that it may still be canceled. For this, the “User” must contact our Customer Service and request the cancellation of your order.

19.2. If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer.

19.3. If the cancellation request is not possible because the order has already been shipped, the products will be sent to the “Buyer”, who, in case he / she maintains his intention to cancel the order, must return it, under the conditions referred to in article 18 of this document.

19.4. Upon confirmation of the return and receipt of the order at the head office of LOJA DA CANNABIS CARE PORTUGAL, the refund will be processed (refund). Note that the costs of the respective operation are subtracted from the refund, using the method desired by the Client.

We are a family owned and operated business.


20.1. When used according to the established rules, a promotion code or discount coupon enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the code or promotional campaign.

20.2. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.

20.3. The use of a promotional code is subject to only one use per product and / or per order. Promotional codes cannot be combined with any other promotions or special offers.

20.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.

20.5. Without prejudice to any other rights, “LOJA DA CANNABIS CARE PORTUGAL” reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the above mentioned assumptions.

We are a family owned and operated business.


21.1. The promotional offers or commercial campaigns published on the website are valid only for the period and under the conditions mentioned in the form of each item on sale.

21.2. Return or exchange of items purchased within the scope of commercial campaigns or promotions will not be accepted.


22.1. LOJ DA CANNABIS CARE PORTUGAL will only be responsible for the damages suffered by the “Buyer” in the event that such damages result from violations attributable to the contractual obligations of the LOJA DA CANNABIS CARE PORTUGAL before the “Consumer” ”, Or in the event that liability results from applicable law.

22.2. CANNABIS CARE PORTUGAL SHOP cannot be held responsible for the damages suffered by the “Buyer (a)” as a result of an improper use of our products.

22.3. CANNABIS CARE PORTUGAL SHOP is not responsible for damages resulting from incorrect information on the website or on the product itself.

22.4. All products sold by LOJA DA CANNABIS CARE PORTUGAL are in compliance with Portuguese and Community legislation.

22.5. CANNABIS CARE PORTUGAL SHOP declines any responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the products he intends to order.

We are a family owned and operated business.


23.1. All texts, comments, works, illustrations, works and images reproduced or represented on the website www.cannabiscareportugal.com are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world.

23.2. Accordingly and under the terms of the Intellectual Property Code, the use of information for private purposes is authorized only, subject to contrary provisions including more restrictive provisions contained in that code.

23.3. Any reproduction or total or partial representation of the website www.cannabiscareportugal.com or the elements included in it is strictly prohibited.

23.4. The corporate names, brands and distinctive signs reproduced on the website www.cannabiscareportugal.com are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the trademark owner LOJA DA CANNABIS CARE PORTUGAL

23.5. If the “User” wishes to use information or materials from the site, he / she needs to obtain prior written authorization from LOJA DA CANNABIS CARE PORTUGAL

We are a family owned and operated business.


24.1. These Terms and Conditions and all emerging disputes related to these general conditions, including their validity, the use of the website www.cannabiscareportugal.com or any purchase therein must be governed by Portuguese law.

24.2. In the event of a dispute regarding the interpretation or execution of these Terms and Conditions, LOJA DA CANNABIS CARE PORTUGAL and the “Buyer” undertake to endeavor to obtain a friendly, fair and appropriate solution, within a maximum period of 60 (sixty) days from the receipt of the communication addressed for this purpose by any of the parties involved.

24.3. In the absence of an amicable solution, under the terms of the preceding paragraph, and in case of non-compliance with these Terms and Conditions, both PARTIES establish the competent Civil Court of Lisbon, with express waiver of any other.

We are a family owned and operated business.


25.1. CANNABIS CARE PORTUGAL SHOP has the right to change these Terms and Conditions at any time. The “Buyer” is subject to the principles and terms in force at the time of ordering, unless the law or competent authority imposes any changes to them.